Credit Payment Online: You can customize your ornaments as you add them to your cart. Please note all personalizing is done in black pen. Through our store we accept VISA, MasterCard, and Discover. Please note you must click the "UPDATE" button after entering your information to proceed to the payment screen during online checkout.
Check Payment-Online Order: You can customize your ornaments as you add them to your cart. Please note all personalizing is done in black pen. Choose check/money order at step #2 of the checkout process and be sure to continue on and confirm the order. Please note, your order will not be shipped until we receive check payment. Checks should be made out to Wallace Wood Ornaments LLC.
Phone: Call us with your order at (715)-386-4452. We accept Discover, VISA, MasterCard, and American Express over the phone or you can mail us a check made out to Wallace Wood Ornaments LLC. We will mail the order after your check is received.
E-mail: Send us an e-mail at jason@wallacewoodornaments.com. Please use the name listed under the item and let us know if you are requesting the item in a specific color. Also, if you would like the item personalized, please indicate how you would like it personalized. Then mail us a check made out to Jason Wallace. Do NOT send credit card information via email. If you'd like to use a credit card for e-mail orders please either call us with that information or send a number where we can reach you. We can also accept Venmo-please reach out via email to discuss this method.
In Person: If you would like to see us in person call and visit our Hudson home, or see our list of shows.
Mail Check Payments to: Wallace Wood Ornaments LLC, 817 Mitch Circle, Hudson, WI 54016
HOW LONG WILL IT TAKE?
We ship via the USPS. We are able to ship most orders within 5 business days. If you are placing an order for an ornament with custom colors, please allow up to 2 weeks for shipping. If there will be a longer delay on your order we will notify you via email. Please be sure to provide a valid email address.
SHIPPING AND HANDLING
Rates listed below are for shipping/handling first class via the United States Postal Service. Please contact us directly to discuss alternate shipping options.
Shipping
| Order Total | Shipping Cost |
|---|---|
| $0.01 - $40.00 | Add $5.50 |
| Over $40.00 | FREE SHIPPING! |
* WI Residents must add 5.5% sales tax.
QUESTIONS ABOUT PERSONALIZING?
Please be sure to provide a valid email address-if we have questions about your order we will contact you via email. All of our personalizing is done in black permanent ink. Our pens stand the test of time and it is difficult to remove writing without damaging the ornament. Occassionally we do make mistakes and if the error is ours we will replace your ornament with a correct version. Please contact us right away via email if there is an error on your order.
We will personalize your ornaments with the exact wording you provide. For example, a family name listed as "Wallace" will say only "Wallace," but if "The Wallaces" is written it will say "The Wallaces." Please be specific so we can do exactly what you'd like. Also be sure to include the year if you would like your ornament dated.
Regarding plural family names....a family name is made plural by adding an "s" without an apostophe. Names that end in "s," "x," "z," "ch" and "sh" require an "es" to be made plural. An easy way to avoid all of this is to personalize keeping the name singular! For example, "The Wallace Family." Check out Grammar Girl for more on this!
